Updated:
Formal mechanism for lodging, investigating, and redressing customer disputes in accordance with SECP regulations.
Periodic regulatory reporting status
In case of any discrepancy in your trade executions, account balances, or service quality, contact our designated officer Muhammad Munir at (+92) 21-32400159 or write to info@venussecurities.com.pk. The grievance will be investigated and acknowledged within 48 hours.
If your complaint is not redressed by the company to your satisfaction within a reasonable timeframe, you may escalate the grievance directly to the Pakistan Stock Exchange Investor Complaints Cell.
Clients also retain the statutory right to lodge unresolved disputes directly with the Securities & Exchange Commission of Pakistan through the online SDMS portal.